Privacy Policy

At TelDiseño Innovación S.A. de C.V., we are committed to protecting the privacy and security of our users’ personal data when they interact with our site and use our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect
We collect information necessary to provide and improve our services, including:
- Personal identification data such as name, address, and contact details provided by you when filling out forms or engaging with our service offerings.
- Technical data including IP addresses, browser type, operating system, and other usage data collected automatically when you visit our online platform.
- Information related to your interactions with our services, such as service preferences, communication records, and feedback.

Use of Your Information
Your data is used for purposes including:
- Delivering and managing telecommunication system design, VoIP integration, consulting, custom device prototyping, and network optimization services.
- Communicating important updates about our services, responding to inquiries, and providing customer support.
- Analyzing site usage and improving the functionality and security of our online platform.
- Complying with legal obligations and protecting our legal rights.

Legal Basis for Processing
We process personal data on the following lawful bases where applicable:
- Your consent, where you have freely given it for specific purposes.
- The performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
- Compliance with a legal obligation.
- Our legitimate interests, provided your fundamental rights and freedoms are respected.

Data Sharing and Disclosure
We do not sell or rent your personal data. We may share information with trusted third parties who assist in providing our services, such as technical support providers or consultants, under strict confidentiality agreements ensuring GDPR compliance. Disclosure may also occur to comply with lawful requests by public authorities or to enforce our terms and conditions.

Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

Your Rights
Under GDPR and relevant privacy laws, you have the right to:
- Access your personal data and obtain information about its processing.
- Request correction of inaccurate or incomplete data.
- Request deletion of data when it is no longer necessary or when processing is unlawful.
- Restrict or object to processing under certain circumstances.
- Receive your data in a portable format and transmit it to another controller, where applicable.
- Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
- Lodge a complaint with a supervisory authority if you believe your rights have been breached.

Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal information is limited to authorized personnel who require it to perform their duties.

Cookies and Tracking Technologies
Our online platform may use cookies and similar technologies to enhance user experience, analyze traffic, and understand usage patterns. You have control over cookie preferences through your browser settings and may opt out of certain types of tracking.

International Transfers
Any transfer of personal data outside of Mexico or the European Economic Area is conducted with safeguards in place to ensure adequate protection consistent with GDPR requirements.

Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

Contact Information
Questions or requests regarding this Privacy Policy or your personal data may be addressed in writing to:

TelDiseño Innovación S.A. de C.V.
482 Avenida Reforma, Floor 3
Mexico City, 06600
Mexico

We encourage you to review this Privacy Policy periodically as updates may be made to reflect changes in our practices or legal requirements. Your continued use of our platform constitutes acceptance of such changes.